Privacy policy

Effective Date: 03/09/2025

Lumen Visuals ("we", "us", or "our") is committed to protecting the privacy and security of visitors to our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, submit an enquiry through our contact form, or otherwise interact with us.

This website is hosted by Squarespace and is intended for use by prospective clients, collaborators, and visitors interested in our architectural visualisation and event stand design services. We do not conduct direct sales or collect payment information via this website.

Who We Are

Lumen Visuals is a UK-based studio specialising in architecture visualisation and event stand design. Our website serves as a portfolio and a means for prospective clients and collaborators to reach out to us.

  • Business Name: Lumen Visuals

  • Website: www.lumen-visuals.com

  • Location: United Kingdom

  • Data Controller: Lumen Visuals

What Information We Collect

We collect personal data only when you voluntarily provide it to us, such as through our contact/enquiry form.

Personal Data We May Collect Includes:

  • Full name

  • Email address

  • Phone number (if provided)

  • Company or organisation name (if provided)

  • Details of your enquiry or message

Automatically Collected Data:

Our website is hosted on Squarespace, which may automatically collect the following non-identifiable information:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Referring website

  • Pages visited and time spent on the website

This information is collected via cookies and analytics tools native to Squarespace, and it is used only to ensure website performance and security.

How We Use Your Information

We use the personal data you provide for the following purposes:

  • To respond to enquiries or messages you submit via our contact form

  • To communicate with you regarding potential collaborations, services, or follow-up

  • To maintain records of correspondence for administrative or legal purposes

  • To monitor and improve our website’s functionality and security

We do not use your data for unsolicited marketing, profiling, or advertising, and we do not sell your information to any third parties.

Legal Basis for Processing

We rely on the following legal bases under the UK General Data Protection Regulation (UK GDPR) to process your personal data:

  • Consent: When you voluntarily submit your data via our contact form.

  • Legitimate Interests: To respond to your enquiry and maintain ongoing business communications relevant to our services.

Data Sharing and Third Parties

We do not sell, rent, or trade your personal information. However, we may share your data with trusted service providers where necessary to operate our website and respond to your enquiry. These include:

We ensure that any third-party processors comply with applicable data protection laws and maintain appropriate security measures.

International Data Transfers

As our website is hosted on Squarespace, your personal data may be transferred to and stored on servers located outside the UK, including in the United States.

Where such international transfers occur, we ensure that your data is protected by adequate safeguards, such as Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner’s Office (ICO).

Data Retention

We retain personal information submitted through our website for no longer than is necessary. Typically:

  • Enquiry form submissions are stored for a period of 12 months from the date of receipt unless they lead to ongoing communication or engagement.

  • If a project or communication becomes active, your data may be retained for up to 6 years to comply with legal, contractual, or tax obligations.

You may request deletion of your data at any time unless we are required to retain it for legal reasons.

Cookies

Our website uses essential cookies required for security, performance, and accessibility. These are automatically set by Squarespace and do not collect personally identifiable information or require consent under UK PECR guidelines.

We do not use:

  • Analytics cookies (e.g. Google Analytics)

  • Tracking cookies

  • Advertising or marketing cookies

For more information on Squarespace cookies, visit:
Squarespace Cookie Policy

Your Rights Under UK GDPR

As a data subject under UK GDPR, you have the following rights regarding your personal data:

  • Right to access – You may request a copy of the personal data we hold about you.

  • Right to rectification – You can request that we correct any inaccurate or incomplete data.

  • Right to erasure – You can request that we delete your personal data, subject to certain legal limitations.

  • Right to restrict processing – You may ask us to limit how we process your data.

  • Right to object – You have the right to object to data processing where it is based on legitimate interests.

  • Right to data portability – Where applicable, you can request that we transfer your data to another organisation.

To exercise any of these rights, please contact us through our contact us page. We aim to respond to all requests quickly.

How We Protect Your Data

We implement appropriate technical and organisational measures to safeguard the personal data you provide. These include:

  • Secure web hosting through Squarespace

  • HTTPS encryption for all website traffic

  • Access restrictions on data storage and email systems

  • Regular monitoring and website maintenance

While no method of transmission over the internet is 100% secure, we follow best practices to protect your information.

Third-Party Links

Our website may contain links to third-party websites, such as social media profiles or project collaborators. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies separately.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your data, please contact us at:

Lumen Visuals
Email: enquires through our contact us page
Website: www.lumen-visuals.com

Complaints

If you are dissatisfied with how we have handled your personal data, you have the right to lodge a complaint with the UK’s independent data protection authority:

Information Commissioner's Office (ICO)
Website: www.ico.org.uk
Telephone: 0303 123 1113

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the functionality of our website. Any changes will be published on this page with an updated effective date.

We encourage you to review this page periodically to stay informed of how we protect your personal information.